Contacting TennisConnect Support:

• TIA Main Number: 843.686.3036 - TIA main menu picks up.

• Toll-free for TennisConnect: 888.620.6686

• Toll Free extensions:
  • EXT 3 (Sales & Demo requests) - rings main TIA number M-F 9-5, voice-mail after that.

• EXT 2 (Support - existing customers) - rings the support desk, staffed M-F 9-5PM EST.  After hours this extension takes a message.

• EXT 1 (24/7 emergency support) - use this for "web site down", "facility lost access", and Tennis Court Scheduler problems.  BTW:  The system has been very reliable, with 4 incidents in 5 years.  A support engineer (developer) will be paged. Calls are returned within 5 minutes.

General & Management Inquiries:
Membership Billing 843.686.3036 XT 3
Become a Supporting Member 843.686.3036 XT 223

Management Contacts:

• Jolyn deBoer, Executive Director 843.686.3036 XT 222 (direct) jolyn@tennisindustry.org
• Matt Allen, Director of Technology Services 843.686.3036 XT 221 (direct) matt@tennisindustry.org
• Marty Mohar, Industry Liaison Manager 843.686.3036 XT 227 (direct) marty@tennisindustry.org
• Charlie Ruddy, Product Manager, TennisConnect, 888.620.6696 XT 512 (direct) charlie@tennisconnect.com