A note about email accounts
A number of changes are taking place effective January 1, 2010 that will require you to use a business email address (you @ yourdomainname dot com) in order to ensure system generated email (Group Email and transaction email) will be received by your customers.
While this is not absolutely
required, it will help prevent "missing" emails.
Here is what is going on: When any server originates an email message it inserts internal "from" credentials in the messaage header. These credentials include the numeric name of the server (ours is 69.63.134.19). This allows "receiving" email servers to inspect the "from" server to make sure it is a trusted source. While our servers are whitelisted, new anti-spam filters are comparing the "from" address of your email address to the numeric "from" credentials of our server. A mis-match could be completely valid, but they can now be filtered out as spam.
For example, abc.com is not hosted on our server. If I use Group Email or transaction email (event enrollment confirmation, tennis court reservation confirmation, etc) and say the email is coming "from" tennispro@abc.com", the receiving server will compare the numric address of our server with the numeric address of ABC's server. If there is a mis-match, the receiving server can reject the email as an identity forgery.
The big mail services lobbied for this change and are likely to implement it first and most vigorously. So if you use an email address @ yahoo, gmail, hotmail, live, etc... you are most susceptible.
What you can do about it: Get a "business" email address that matches your domain name, or have your ISP establish a SPF (Sender Policy Framework) record to "allow" 69.63.134.19 as an authorized sender for you.
If you want the simplest scenario, you should open an account at www.TennisConnectDomains.org and create busienss email boxes @yourdomainname. TIA support personnel can help you with this.
If you wish to host your email boxes elsewhere, please contact your registrar or email host. If you are a web developer or system administrator and have a hosted Exchange Server, Total DNS controller, or third party email provider such as gmail or live.com, please provide us with MX and MailStore records and we will make the appropriate entries on our servers.
The remainder of this article is for TennisConnect and TennisConnectDomains customers who wish to have us provide email support.
Once you have established an account with TennisConnectDomains.org, please log in and
follow these instructions for managing email boxes including:
- Setting up new email addresses (new@yourdomainname)
- Accessing your email from any web browser
- Configuring email clients such as Outlook, Outlook Express, Thunderbird, etc
- Setting up email on your Smartphone, iPhone or BlackBerry device
- Call TennisConnectDomains directly for mailbox support 24/7 at 480-624-2500
If you wish to learn more about email spoofing and the reason for requiring an email address @yourdomainname, please see the Wiki article on
E-Mail Spoofing. or
click here to read the article from the US Department of Justice.
Article ID: 59, Created On: 12/6/2009, Modified: 7/19/2010